Refund policy
Thank you for shopping with Golden Spoon. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.
Returns
We accept returns within 14 days of the pickup date.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned with all original packaging, accessories, and documentation.
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Be accompanied by proof of purchase or your order confirmation.
Items that are damaged due to misuse, improper handling, normal wear and tear, or accidental damage are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
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Products that have been used or assembled.
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Clearance or final sale items.
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Gift cards.
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Items returned without original packaging.
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Products damaged after pickup.
Refunds
Once your returned item has been inspected and approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
If your return does not meet the eligibility requirements, it may be declined.
Damaged or Incorrect Items
If you receive an item that is damaged or if you receive the wrong product, please contact us within 48 hours of pickup.
Please include:
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Your order number.
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A description of the issue.
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Clear photos of the product and packaging.
We'll work with you to resolve the issue as quickly as possible.
Exchanges
We offer exchanges for defective or damaged items when the same product is available. If an exchange is not possible, a refund may be issued.
Local Pickup
Golden Spoon offers Local Pickup Only.
Pickup Location:
Golden Spoon
100 W Main St
Millheim, PA 16854
United States
Customers are responsible for collecting their orders during the scheduled pickup time.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Golden Spoon
Email: sales@goldspoonkitchen.com
Address: 100 W Main St, Millheim, PA 16854, United States